The Patient Care & Communication module equips learners with theory knowledge on the essential interpersonal, educational, and administrative skills required to deliver high-quality patient-centered care in a dental setting. The module begins with oral health education, enabling learners to understand common oral diseases, their impact on general health, and the importance of preventive practices related to hygiene, diet, fluoride use, and early intervention. Learners are trained in theory to provide accurate, empathetic, and motivational guidance that supports patients in maintaining optimal oral health.
Effective communication forms a core component of this module. Learners will develop strong verbal, non-verbal, and active listening skills, along with the ability to explain procedures clearly, manage patient anxiety, and adapt communication styles for diverse groups—including children, elderly individuals, and patients with special needs. Professionalism, informed consent, and handling difficult conversations are emphasized to ensure safe, ethical, and trust-building interactions.
The module also covers accurate and compliant management of dental records, including confidentiality, PDPA requirements, documentation standards, and best practices for maintaining, securing, and disposing of both digital and paper records. Additionally, learners explore financial counselling and consent documentation, gaining confidence in explaining treatment costs, payment options, insurance coverage, and legal requirements for valid consent.
Overall, this module prepares dental assistants the theory knowledge to provide compassionate communication, reliable administrative support, and patient education that enhances trust, improves treatment acceptance, and strengthens overall clinic operations.